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Rapid adoption for new technology and need for reduction in data saving & handling cost are proving cloud-based solutions as vital need for business enterprises. Cloud-based contact centers are synchronized systems designed for organizations that enables communication among resources through secured and appropriate channel. Growing adoption of cloud-based services by network service providers (NSPs) is prominent factor for escalating cloud-based contact centers market. With globalization of businesses, organizations are demanding for interconnected cloud based unified communication service for their employees. With such high demand by organizations NSPs are realizing the potential of cloud-based contact center service to expand their offerings on global basis.
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The qualitative study of drivers and limitations of Cloud-Based Contact Centers Market:
Key players identified in the global Cloud-Based Contact Centers market include International Business Machines (IBM) Corporation, Accenture Plc., SAP SE, Enghouse Systems Ltd., Cisco Systems, Inc., inContact, Inc., Genesys Telecommunications Laboratories, Inc., Connect First, Inc., Verizon Communications, Inc., Oracle Corporation, 8×8, Inc., Five9, Inc., 3CLogic. Inc., Interactive Intelligence Group, Inc. and others.
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Credence Research has conducted in depth secondary research to arrive at key insights. Data collected from key public industry sources and publications have been scanned and analyzed impartially to present a clear picture of the industry. All recent developments which impact the sector dynamics have been captured and used to support the research hypothesis.
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