According to a new market research report published by Credence Research “Customer Communication Management (CCM) Managed Services Market (Industry Verticals – IT & Telecom, Banks, Financial Services & Insurance (BFSI), E-commerce & Retail, Hospitality & Travel, Government & Utilities and Others (Healthcare, Education, Media & Entertainment)) – Growth, Future Prospects and Competitive Analysis, 2018 – 2026”, the global CCM managed services market is set to cross US$ 1.20 Bn mark by 2026.
The purpose of the report is to illustrate the state of the market of Customer Communication Management (CCM) Managed Services, to present actual information about the volumes of production, exports, imports, consumption and the state of the market, the changes that took place in 2017, and also, to build a forecast for the growth of the industry in the medium term until 2026.
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The overall CCM managed services market is mainly driven by the consistently growing inclination towards adopting managed IT services. Increasing need to keep customers engaged through communication over various channels has ensured substantial penetration of CCM solutions over the period. CCM managed services enable organizations to achieve this effectively while limiting human labor costs. In addition, strong adoption of cloud services, especially in small & medium enterprises (SMEs) of North America and Europe, has significantly expanded the consumer base for CCM managed services. Nevertheless, risk of data breach remains a major challenge for the CCM managed services market.
On the basis of product type, the CCM managed services market is led by IT & telecom segment accounting for more over 1/4th of the overall market revenue generated worldwide. Other prominent industry verticals for CCM managed services include BFSI, e-commerce & retail and government & utilities. Hospitality & travel segment is expected to register high growth in the market over the forecast period. Further, based on geography, the market is led by North America and is estimated to retain its dominant position in the market throughout the forecast period. The region is mainly backed by the U.S. generating more than 25% of the overall IT industry revenue worldwide. Asia Pacific is set to demonstrate the highest growth rate over the forecast period.
Some of the major players operating in the market include Oracle Corporation, Pitney Bowes, Inc., Adobe Systems, Inc., OpenText Corporation. Other prominent players profiled in the report include GMC Software AG, SmartComms SC Ltd., XMPie (Xerox Corporation), Ecrion, Inc., Zoho Corporation, Striata, Cincom Systems, Inc., Kofax, Inc., Newgen Software, Inc., Intense Technologies Ltd., Dell, Inc., ISIS Papyrus Europe AG, Fidelity National Information Services, Inc. and Doxee S.p.A. among others. The overall CCM managed services market is quite competitive in nature with majority of the players focusing on enhancing their service portfolio.
Managed services has gained momentum on account of factors such as flexibility, scalability, reduced overheads and seamless operation. Thus, major players in the market emphasize towards enhancing their service portfolio. One of the major strategies identified is partnership with other players in the market with an aim of delivering application specific CCM managed service. For instance, in July 2017 Pitney Bowes announced its partnership with NMPi, a digital marketing agency, to deliver superior solutions of digital marketing for online retailers.
Why was the report written?
This report is the result of an extensive survey drawn from Credence Research’s exclusive panel of leading global market industry executives; it provides data and analysis on buyer investment, acquisition, and developments within the global market research. It includes key topics such as global Customer Communication Management (CCM) Managed Services buyer expenditure and procurement behaviors and strategies and recognizes the threats and possibilities within the industry, economic outlook trends, and business confidence within global industry executives. Most secondary research reports are based on general industry drivers and do not understand the industry executives’ attitude and changing behaviors, creating a gap in presenting the business outlook of the industry; in an effort to bridge this gap, Credence Research created this primary research-based report by gathering the opinions of multiple stakeholders in the value chain of the global industry.
What is the current market landscape and what is changing?
Executives from the global industry anticipate an increase in levels of consolidation, with 55% of respondents projecting an increase in merger and acquisition (M&A) activities in 2017.
The report on the market of Customer Communication Management (CCM) Managed Services contains:
Analysis and forecast of Customer Communication Management (CCM) Managed Services market dynamics;
Analysis of domestic production, market shares of the main market players;
Analysis of exports and imports;
Analysis of factors, leading the development of the Customer Communication Management (CCM) Managed Services market;
Assessment and forecast of Customer Communication Management (CCM) Managed Services market development;
Financial and business profiles of the leading companies in the Customer Communication Management (CCM) Managed Services industry.
– Up to date working Customer Communication Management (CCM) Managed Services data by major regions in the world, the forecast of planned capacity additions by 2026
– The annual breakdown of capital expenditure spending on proposed Customer Communication Management (CCM) Managed Services for the period 2018 to 2026
– Planned Customer Communication Management (CCM) Managed Services additions and capital expenditure spending by key countries and companies across the world
– Planned capital expenditure spending on new Customer Communication Management (CCM) Managed Services projects by region, key countries, and companies
– Details of major planned Customer Communication Management (CCM) Managed Services projects in the world up to 2026
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